Terms of business

Terms of Business & Services

Last updated: August 2026

These Terms of Business set out the agreement between WebOws Design Limited ("we", "our", or "us"), a company registered in England and Wales under company number 13440631 with its registered office at Brambles, Lower Wall Road, West Hythe, Hythe, England, CT21 4NR, and our clients ("you", "your") for the provision of web design and related services.

1. Our Services

We provide web design and related digital services on a project-to-project basis. Each project will be outlined in a written proposal or agreement specifying scope, cost, and estimated timeline.

Where a written proposal and these terms disagree, the proposal takes precedence for that project.

2. Quotes and Deposits

All projects are priced individually. A non-refundable deposit (typically 50%) is required before work begins. The remaining balance is due upon completion or as otherwise agreed in writing.

3. Revisions and Amendments

We offer unlimited revisions before the final delivery of a project. Once a project is approved and delivered, any additional changes or updates may be chargeable at our standard rates.

4. Payments

Payments must be made by bank transfer to the account details provided on our invoices. All prices are quoted in GBP unless otherwise stated. Late payments may incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Subcontractors

We may, at our discretion, engage subcontractors or other suitably qualified professionals to carry out part of a project. Where we do, we may share the parts of your project content, including material you have given us, that a subcontractor needs in order to do that work. Engaging a subcontractor does not change who you deal with: your point of contact remains the same throughout, and we remain fully responsible for the quality and delivery of any work carried out this way. Any intellectual property a subcontractor creates for your project is assigned to us, so that clause 6 can transfer it to you cleanly, and the confidentiality obligations in clause 8 apply to any subcontractor exactly as they apply to us.

6. Intellectual Property

Upon full payment, ownership of the final website design and associated deliverables will transfer to you. We retain the right to display completed projects in our portfolio and marketing materials unless agreed otherwise.

7. Client Responsibilities

You agree to provide all necessary content, materials, and feedback in a timely manner. Delays in providing these may affect project timelines.

8. Confidentiality

In the course of a project, each of us may see information about the other that is not public. We will keep confidential anything you tell us or give us access to that a reasonable person would understand to be sensitive, and use it only to carry out the work. This does not apply to information that is already public, that we already held before you gave it to us, or that we are required by law to disclose. We will hold any subcontractor engaged under clause 5 to the same standard.

9. Third-Party Services

Most projects rely on services we do not control, such as website hosting, a domain name, a content management platform, stock imagery or paid plugins. Unless your proposal says otherwise, those are bought in your name and billed to you, and they remain your responsibility once the project is delivered. We are not liable for a third-party service changing its pricing, its features or its terms.

10. Data Protection

Each of us is responsible for complying with UK data protection law. Where we handle personal data belonging to your customers in the course of a project, for example when migrating a website or setting up a contact form, we do so on your instructions as a processor, and we will only use it to carry out the work, keep it secure, and delete or return it when the work is finished. We will tell you without undue delay if we become aware of a personal data breach affecting it.

How we handle your own contact details as our client is covered in our Privacy Policy.

11. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982, or for anything else that cannot lawfully be limited or excluded.

Subject to that: while we take great care to ensure quality and reliability, we cannot guarantee that any website or service will be completely error-free or uninterrupted, and we do not guarantee any particular search ranking, level of traffic or commercial result. Our total liability for any claim is limited to the amount paid for the specific service, and we are not liable for loss of profit, loss of business, loss of goodwill or loss of data.

12. Cancellations

If you wish to cancel a project after the deposit has been paid, the deposit will not be refunded. Any additional work completed beyond the deposit amount will be invoiced accordingly.

If you are a consumer rather than a business, and you agreed the project away from our premises or entirely at a distance, you have a legal right to cancel within 14 days of entering into the agreement. If you asked us to begin work within that period, we may charge you for what we have done up to the point you cancel. To cancel, tell us by email at owen@webowsdesign.co.uk. This right is in addition to anything else in this section, and nothing here removes it.

13. Complaints

If something goes wrong, email owen@webowsdesign.co.uk and say so. It reaches Owen rather than a queue. We will acknowledge within two working days and set out what we propose to do about it. We would always rather fix a problem than argue about it.

14. International Clients

We work with clients worldwide. Unless otherwise agreed, all services are provided under UK law, and payments must be made in GBP.

15. Governing Law

These Terms of Business are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your own courts.

16. Contact Us

If you have any questions about these Terms of Business, please contact us at: WebOws Design Limited (company number 13440631)

Registered office: Brambles, Lower Wall Road, West Hythe, Hythe, England, CT21 4NR
Email: owen@webowsdesign.co.uk
Website: www.webowsdesign.co.uk